![]() ![]() Resolves personnel issues and escalates to proper administration as needed.Įvaluates and recommends methods for improvement of practices Handles escalated calls in a professional, courteous manner. Works as a member/leader of special or ongoing projects.Īssists with the oversight and supervision of the call center's day-to-day operation. Partners with the Workforce Optimization team for scheduling needs.Īssists with the Agent Development Program by identifying and nourishing our top talent.Īssists with new hire interviews and training to ensure adequate staffing and agent development.Īctively involved in creating an employee engaging environment. Holds employees accountable to performance standards and sales expectations. Monitors team’s efficiency to ensure service level goals are met. Monitors agent interactions with customers to ensure a high level of customer satisfaction. Takes an active role in the development of each team member by providing daily coaching, setting goals and providing the necessary follow up.Ĭonducts virtual team meetings that drive teamwork and collaboration.Īnalyzes team metrics to identify trends and gaps in performance. Manages a sales team of both in-office and remote agents to meet target department KPIs.īuilds a high performing sales team by establishing a culture that maximizes every customer interaction. Performs day-to-day call center team management functions, while focusing on building an engaged workforce. ![]() Drives sales conversion by focusing on productivity, quality and customer experience. Leads team with a positive coach mentality in order to build the knowledge, skill and confidence of each individual team member. Measures and monitors agent performance through data and observation. Manages a team of dynamic inbound sales agents in a hybrid work environment. This Position Will Be Hybrid - 3 Days In-Office & 2 days At-Home Come join us and find out why so many of our employees recommend us as a great place to work. We offer a fast-paced collaborative environment where each of us directly contributes to the company’s success. But in order to maintain this lead, we need exceptionally motivated, capable, and driven people like you. Today we are a New York Stock Exchange-traded company leading the self-storage industry in more ways than one. At Extra Space Storage, if it matters to you, it matters to us! It is a really exciting time to be at Extra Space Storage! We got our start in 1977.
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